Curse

Prezelman · Oct 02, 2010, 08:21 AM // 08:21

A couple of years ago I played Guild Wars heavily but then I got sidetracked and then my computer got whipped so I stopped playing. I tried installing it on my new computer and after changing my password, I can not log in. I keep getting a "Cant find your account on records" error. Did I not get on long enough for them to delete my account. I really want to start playing again and I am willing to just buy another copy if need be but I heard the it may be better off to wait for the second one. What do you guys think?

**Marty Silverblade** · Oct 02, 2010, 08:28 AM // 08:28

ANet do not delete accounts. Maybe your username is wrong. You can try contacting support and give them as much information as you can remember. CD Keys if you still have them. They may help you, but it'll probably take a few days (response is slow).

Anyway, if you want to play the first game, you might as well. Even if you have to buy a new copy, the whole set is cheap and it'll give you background information and some cosmetic benefits in GW2. There's still 6 months if not longer to the second game so there's heaps of time to enjoy it.

HellScreamS · Oct 02, 2010, 09:54 AM // 09:54

yes they do delete accounts, 1 week ago i tried logging on to my acct that got banned and it didn't error 045 me anymore. It said it doesn't recognize the username or password.

Fate Crusher · Oct 02, 2010, 10:12 AM // 10:12

Quote:

Originally Posted by HellScreamS

yes they do delete accounts, 1 week ago i tried logging on to my acct that got banned and it didn't error 045 me anymore. It said it doesn't recognize the username or password.

Even still, Anet was not who deleted your account...

Even when after I served a temporary ban and they accidentally perma-banned me afterwards, they did not delete my account. They simply froze it. After I talked to support, they apologized and everything was back to normal.
Why would they delete accounts that essentially are their own property? they have no reason to.

Back to OP: There's still a long time for you to build up some titles for the wait of GW2, but you'll be surprised how long it will take to restart an account. Really look for as much information about your current account as possible and hope that support can do something for you. If your account has followed the same trend, RMTs might have gained access to your account and played with it a little, even if you haven't played in years.

Best of luck.

Swahnee · Oct 02, 2010, 11:21 AM // 11:21

ANet already said that they never delete accounts not to mess up with their database, or something along this line. If you want your account to be deleted, you have to provide strong reasons for them to do it, otherwise they don't.

At least, this is what i remember.

*Darcy* · Oct 02, 2010, 12:30 PM // 12:30

Is that the exact error message you are receiving? Or is it "We don't recognize your account login information. Please try again."? That message could mean you are not giving enough login info. You need to enter

Account ID (email address you registered originally)
password
character name

If you can't remember a character name, then contact [email protected] and put NEED CHARACTER NAME in the subject line. Give them your account ID (they don't need the password) and any account details you have - access keys, name, address, date created, etc.

RedDog91 · Oct 03, 2010, 01:04 AM // 01:04

I have to agree with Darcy. Perhaps you are not putting in a character name in the bottom entry box.
back when you played it was not required, so maybe you didn't notice the entry box. If you remember a name of one character, enter it into the box and you should be fine. if not, contact support.

Prezelman · Oct 03, 2010, 01:26 AM // 01:26

Thank you everyone for your replies. I emailed support early this morning with my email, character name(at least what I thought it was) and my cd key. They just emailed me back and I guess I was putting in Prezelman but it was Prezel *space* Man. lol Well now im downloading the first place and Im excited to play again. I cant wait for the second one.

Oct 02, 2010, 08:21 AM // 08:21	#1
Prezelman Pre-Searing Cadet Join Date: Oct 2010	Wait or go ahead A couple of years ago I played Guild Wars heavily but then I got sidetracked and then my computer got whipped so I stopped playing. I tried installing it on my new computer and after changing my password, I can not log in. I keep getting a "Cant find your account on records" error. Did I not get on long enough for them to delete my account. I really want to start playing again and I am willing to just buy another copy if need be but I heard the it may be better off to wait for the second one. What do you guys think?

Oct 02, 2010, 08:28 AM // 08:28	#2
Marty Silverblade Administrator Join Date: Jun 2006	ANet do not delete accounts. Maybe your username is wrong. You can try contacting support and give them as much information as you can remember. CD Keys if you still have them. They may help you, but it'll probably take a few days (response is slow). Anyway, if you want to play the first game, you might as well. Even if you have to buy a new copy, the whole set is cheap and it'll give you background information and some cosmetic benefits in GW2. There's still 6 months if not longer to the second game so there's heaps of time to enjoy it. __________________

Oct 02, 2010, 12:30 PM // 12:30	#6
Darcy Never Too Old Join Date: Jul 2006 Location: Rhode Island where there are no GW contests Guild: Order of First Profession: W/R	Is that the exact error message you are receiving? Or is it "We don't recognize your account login information. Please try again."? That message could mean you are not giving enough login info. You need to enter Account ID (email address you registered originally) password character name If you can't remember a character name, then contact [email protected] and put NEED CHARACTER NAME in the subject line. Give them your account ID (they don't need the password) and any account details you have - access keys, name, address, date created, etc. __________________ That's me, the old stick-in-the-mud non-fun moderator. (and non-understanding, also)

Oct 02, 2010, 09:54 AM // 09:54	#3
HellScreamS Krytan Explorer Join Date: Aug 2009 Location: wouldn't you like to know? Guild: ^yea KFC just subscribed to me for 1 year^ Profession: P/	yes they do delete accounts, 1 week ago i tried logging on to my acct that got banned and it didn't error 045 me anymore. It said it doesn't recognize the username or password.

Oct 02, 2010, 11:21 AM // 11:21	#5
Swahnee Wilds Pathfinder Join Date: Jul 2008 Location: Italy Profession: Mo/	ANet already said that they never delete accounts not to mess up with their database, or something along this line. If you want your account to be deleted, you have to provide strong reasons for them to do it, otherwise they don't. At least, this is what i remember.

Oct 03, 2010, 01:04 AM // 01:04	#7
RedDog91 Desert Nomad Join Date: Oct 2007 Location: Farming for Nick gifts Profession: R/	I have to agree with Darcy. Perhaps you are not putting in a character name in the bottom entry box. back when you played it was not required, so maybe you didn't notice the entry box. If you remember a name of one character, enter it into the box and you should be fine. if not, contact support.

Oct 03, 2010, 01:26 AM // 01:26	#8
Prezelman Pre-Searing Cadet Join Date: Oct 2010	Thank you everyone for your replies. I emailed support early this morning with my email, character name(at least what I thought it was) and my cd key. They just emailed me back and I guess I was putting in Prezelman but it was Prezel space Man. lol Well now im downloading the first place and Im excited to play again. I cant wait for the second one.